FAQs

 

Prices – All prices are for the first-day rental. Any day after the first day, a half day charge will be added. For week-long events, special rates may apply.

 

Day before Pickup – Due to client schedules or need of equipment before business open hours, we offer flexible day before pickups for $30. Equipment must be picked up after 12:00 PM to get this discount.

 

Pickup and other Appointment Times – You may arrange by appointment only from 9:30 to 5:30 on Monday-Friday and 9:30-3:30 Saturday.

 

Return Times – Equipment must be returned the following business day by 1:00 PM to make sure no additional charges are incurred.  Mondays are our standard return day 9:30-1PM.

 

Equipment Reservation – To officially reserve equipment, at least a 50% balance deposit is required.  A confirmation will be emailed by end of following business day.

 

Cancellation / Refund Policy – All bookings remain eligible for a refund up to 3 weeks before the scheduled event. Any booking made within 3 weeks of the event will remain eligible for a refund up to 48 hours after booking. Thereafter, all deposits will be refunded in store credit valid for 1 year following a cancellation. No store credit will be given for cancellations made within 24 hours of the event.

 

Rescheduling – Due to unknown circumstances, rescheduling may be requested prior to 24 hours of the event. Rescheduling will be pending equipment and staff availability.